Shipping & Returns
Shipping & Delivery
- shipping within Europe ( France, Portugal, Spain, Germany, Austria, Netherlands ..... )
Garments:
up to two pieces 12 €
more than three – four pieces 16€
free shipping over 150€
Hats:
one hat 12€
two hats 16€
free shipping over 160€
- for now we can only offer shipping within Europe
if you are located in Switzerland, please send us an email and we will figure out the shipping process together
Returns & Exchanges
Please remember that we take great care in handcrafting our products and we would like you to be aware of what you buy and kindly ask you refrain from returning your pieces due to personal preferences.
However, if your product arrives damaged or is significantly different from what was described on our website, you have the right to return it within 14 days. In this case, please follow the instructions below
- send an email with the following information to info@wavyheads.com
Your order number
Your first and last name
The item you would like to return
The reason for the return
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving your goods. To do this, please inform us by sending an email to [Your Email] or contacting us via [Contact Information].
2. Return Shipping Costs
You are responsible for the costs of returning the items, and we do not cover customs fees for international returns.
3. Refund Process
Once we receive the returned items, we will process your refund within 14 days. The refund will be made using the same payment method as the original purchase.
4. Conditions for Refund
We may refuse a refund if the item is damaged, used, or not returned within the 14-day period.
5. Refused Deliveries
If you refuse delivery due to shipping costs or customs fees, the order will be considered abandoned and will not be refunded.